Your cart is empty now.
Frequently Asked Questions
Everything you need to know about discreet delivery, ordering, payments, and product care at Velora.
Yes, absolutely! All Velora orders are shipped in plain brown boxes or standard opaque courier flyers with no brand logos or product descriptions on the outer box. The courier shipping label lists a generic sender name to guarantee your complete privacy.
If your item arrives damaged, defective, or incorrect, notify us within 48 hours of delivery at veloraforyou9@gmail.com with an unboxing video or photo. We will immediately arrange a hassle-free replacement or refund.
Your safety is our priority. All Velora massagers, wellness items, and personal lubricants are made from 100% medical-grade silicone, body-safe ABS, or dermatologically tested formulations. They are phthalate-free, non-toxic, and skin-safe.
Orders are dispatched within 24 hours of confirmation. Express shipping across India typically takes 2 to 4 business days depending on your location. Tracking details are sent via email/SMS immediately after dispatch.
We accept all major UPI apps (Google Pay, PhonePe, Paytm), Credit Cards, Debit Cards, Net Banking, and Cash on Delivery (COD).
Clean with warm water and a mild anti-bacterial soap or specialized toy cleaner before and after every use. Dry thoroughly with a lint-free cloth and store in a cool, dry place away from direct sunlight.
Don’t worry about anything, our support experts will resolve your query discreetly. Contact Us
Translation missing: en.general.search.loading